Simplemail no longer works after 3.6 upgrade
orange123321 —Wed, 02/17/2010 - 17:49
When I click on simplemail my emails come up but then I click on an email and nothing shows up at the bottom. It's just grey. I upgraded to Firefox 3.6 last night but it said it should work okay with it...
Thanks for any help!
Re: Simplemail no longer works after 3.6 upgrade
Submitted by chiaroscuro on Wed, 02/17/2010 - 18:04thanks for your helpful feedback
I wil try to advise the developer..
Re: Simplemail no longer works after 3.6 upgrade
Submitted by orange123321 on Thu, 02/18/2010 - 14:02I there any solution or anything that I can try? It's just I can't read my emails.
Re: Simplemail no longer works after 3.6 upgrade
Submitted by chiaroscuro on Thu, 02/18/2010 - 14:11I there any solution or anything that I can try?
What would happen I wonder if you loaded Firefox 3.5.8 which appeared yesterday/today
Would it improve the situation do you think ?
Please let us know the result
many thanks
Re: Simplemail no longer works after 3.6 upgrade
Submitted by orange123321 on Fri, 02/19/2010 - 14:00I downgraded to 3.5.8 but the same thing happens.
By the way... before I click anything on simple mail (I just click the Simplemail icon) first this comes up:
(Scroll right to see version number)
If I click add an exception it just goes grey.
Re: Simplemail no longer works after 3.6 upgrade
Submitted by chiaroscuro on Fri, 02/19/2010 - 14:08thanks for letting me know.
I don't use simple mail personally
I will try again to contact the developer
My apologies that you have all this trouble
Re: Simplemail no longer works after 3.6 upgrade
Submitted by orange123321 on Sat, 02/20/2010 - 13:21Just got a more descriptive error message:
XML Parsing Error: unexpected parser state
Location: jar:file:///D:/Apps/Mozilla%20Firefox/chrome/toolkit.jar!/content/global/netError.xhtml
Line Number 327, Column 50: &netReset.longDesc;
-------------------------------------------------^
Is that any clearer? :)
Re: Simplemail no longer works after 3.6 upgrade
Submitted by chiaroscuro on Sat, 02/20/2010 - 13:32I can see that you want to troubleshoot this.
I guess we could have a go.
Re: Simplemail no longer works after 3.6 upgrade
Submitted by chiaroscuro on Sat, 02/20/2010 - 15:46Ok
I have loaded Firefox 3.6
Have loaded Simple Mail
(using Pop 3)
Cannot reproduce your problem..
(this is a good sign...) :-)
Please try making a new Firefox Profile.
Download SM and see if you can reproduce.
thanks
Re: Simplemail no longer works after 3.6 upgrade
Submitted by orange123321 on Sat, 02/20/2010 - 16:43I fixed it! :D
Okay heres the whole thing what I done.
First Ibacked up my 2 directories
D:\Apps\Mozilla Firefox\ (Where firefox is installed)
and
D:\Backup\Stuff\Firefox\ (My profile folder)
Then I downloaded the latest firefox from getfirefox.com and installed it to C:\Program Files
Then I deleted my D:\Apps\Mozilla Firefox\ directory and copied the one from C:\Program Files\ (Effectively reinstalling the program)
Then I uninstalled simplemail from firefox. I then went in my D:\Backup\Stuff\Firefox\ folder and deleted the simplemail folder. then in the D:\Backup\Stuff\Firefox\extensions folder i deleted [email protected].
Then i opened my browser and installed simplemail!
Works perfectly now. You could probably mess around with it even more if you don't want to loose your settings and messages!
Anyway i'm glad I got it working.
Thanks for your help too chiaroscuro.
Re: Simplemail no longer works after 3.6 upgrade
Submitted by chiaroscuro on Sat, 02/20/2010 - 17:28mmmm...
I can strongly recommend FEBE as a most useful tool for backing up and restoring the firefox profile.
your initial supposition that Simple Mail and Firefox 3.6 do not work together, has, I think you will agree, not yet been clearly proven.
we will have to wait and see if there are further reports that appear.
At least now you are up and running again.
From your description you seem to have done more editing to your back up files in d:, than to your current profile.
In practice it would seem from your description that in c: you simply reloaded Firefox
and uninstalled and re-installed Simple Mail
unless I have misunderstood something
Anyhow I am very grateful to you for describing your working method, and good to know that you are up and running again. :-)
many thanks